Soon, give instant feedback about food on trains: 5 things CAG said about edibles served by railways | india-news | Hindustan Times
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Soon, give instant feedback about food on trains: 5 things CAG said about edibles served by railways

About 100 tablet PCs have so far been given by the Indian Railways to on-board supervisors of IRCTC to record customers’ feedback about food.

india Updated: Sep 16, 2017 13:20 IST
HT Correspondent
Passengers on premium trains can soon rate on tablet PCs the food they eat.
Passengers on premium trains can soon rate on tablet PCs the food they eat.(AFP File Photo)

Passengers on premium trains can soon rate on tablet PCs the food they eat. About 100 tablets have so far been given by the Indian Railways to on-board supervisors of IRCTC to record customers’ feedback.

The move comes two months after the Comptroller and Auditor General hit out at Indian Railways for serving food “unfit for human consumption” .

In a joint inspection conducted in collaboration with officials of Indian Railways at 74 stations and 80 trains between July and October 2016, the country’s top audit body observed grave deficiencies in the food hygiene standards.

Here are five things the CAG said about the substandard food served to train passengers:

1. An iron nail was found in a plate of cutlets offered to a passenger on the Lucknow-Anand Vihar double-decker in 2016.

2. Fungal growth was found around petha (sweets) served to passengers.

3. Cockroaches, rats, insects and dust were noticed in pantry cars of the premier Duronto.

4. Around 100 unsold parathas were found in the base kitchen of the North Central Railways for reuse and recycling, while uncovered food items were found on the floor at the Chapra station in Bihar

5. Buckets of drinking water and beverages were found in the vestibule near the toilet area in the Paschim Express.

The Indian Railways recently removed the caterer of the Howrah-New Delhi Poorva Express after a passenger complained he was served a lizard in his order of vegetable biryani.

The passenger said he ordered food in Mokama and complained to the ticket collector and tweeted to railway minister Suresh Prabhu after finding a lizard in his biryani.