About 150 Nairobi-bound passengers who had boarded a Kenya Airlines aircraft early morning on Tuesday left Mumbai at 2:05 am on Wednesday - almost 20 hours behind its original schedule.
On Tuesday, the flight had returned to the city an hour after getting airborne when crew found that the on-board toilets were dysfunctional.
The Kenya Airways flight took off from Mumbai around 7.30am on Tuesday about an hour behind schedule.
An hour into the flight, the crew discovered that at least two toilets were not working, according to passengers. As a result, they decided to fly back to Mumbai. The flight returned to Mumbai around 9.15 am but that didn’t end passengers’ ordeal.
“It seemed like an unending ordeal” Ashutosh Tiwari, a passenger on the flight told HT.
“For about an hour after turning back, the crew did not offer us water. Snacks were served on board after fliers began to lose their cool,” said Tiwari.
He added that unable to take the long wait, some passengers called off the trip. “The crew refused to give information and was unapologetic about whole experience. As a result, some passengers chose to get off the plane,” added Tiwari.
After returning to Mumbai, passengers were stuck in the plane for over six hours with little update from the crew. This forced many travellers, particularly those travelling with families, to call of their trip.
Passengers such as Tiwari who stayed put were finally asked to get off the plane at 1pm and sent back home around 5 pm.
The Kenyan Airways staff at T2 told HT that officials at its reservation office in Andheri would comment on the matter but despite several calls the airline’s staff was not available for a comment.