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HindustanTimes Thu,18 Sep 2014

Traffic snarls back at toll plaza

HT Correspondent, Hindustan Times  Gurgaon, October 31, 2012
First Published: 01:09 IST(31/10/2012) | Last Updated: 01:10 IST(31/10/2012)

Traffic snarls are being witnessed at the Delhi border (Sirhaul) toll plaza on the Gurgaon expressway for the past two days. Commuters claimed that they had to spend 10-15 minutes to pass through the toll plaza.

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The situation is likely to be the same for the next three days as the city police have dedicated two lanes for a hassle-free movement of foreign delegates from 19 countries who have arrived here for a meeting of Indian Ocean Rim-Association for Regional Cooperation (IOR-ARC).

The meeting that started at Hotel Oberoi in Gurgaon on October 29 will conclude on November 2.
On Tuesday, the Gurgaon traffic police shot a stinker to the expressway operator expressing dissatisfaction over traffic management.

“The expressway operator has failed to manage the traffic effectively as per the high court orders, resulting in long congestion during the last two days. The operator did not lift boom barriers despite the traffic crossed the redline-mark
on both the sides of toll plaza,” said DCP (east) Maheshwar Dayal.

Motorists have alleged that the congestion is also due to slow collection process of toll by booth agents. 
“On Sunday, I was stuck in the jam at the toll plaza for 15-20 minutes. I found the agents comparatively slow in processing the toll,” said Shruti Singh, an HR executive with a city-based firm.

However, officials of DGSCL, the expressway operator, claimed that the waiting time for the motorists at the Sirhaul toll plaza was still under three-minute and vehicle queues never crossed the red line.

“There was no let up in the toll processing speed. There was a minor problem due to the two lanes being dedicated for the conference initially, but even that has been resolved,” a DGSCL official said.


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