UP Police’s Twitter initiative addresses more than 1,000 complaints in two weeks
The Uttar Pradesh Police department, which began redressing public grievances via Twitter on September 8, has so far attended to 1,280 complaints.india Updated: Sep 20, 2016 23:46 IST
A fortnight since it launched its Twitter-based grievance redressal service, Uttar Pradesh police on Tuesday said it had addressed 1,280 complaints.
After receiving numerous responses on the micro-blogging platform, UP police on September 8 became the first state in the country to officially use Twitter to sort out public grievances.
“After the launch of Twitter service of police in the state we have got 1,710 actionable tweets between September 11 to September 19. Of them action was taken in 1,280 tweets while 340 are in precession,” director general of police Javeed Ahmad said on Tuesday.
The service was launched by Ahmad and Twitter vice-president Rishi Jaitley and CEO Rahil Khurshid.
At the Centre, ministries such as eternal affairs, railways and commerce use Twitter as a tool to help the public.
The whole process is based on Twitter’s customer relation management platform in which complaints are forwarded to the concerned districts with a particular code that is generated for the complaint.
Through these codes, complaints are tracked, ASP Rahul Srivastav said, adding that Twitter handle of @Uppolice has 54.3 k followers. The number is expected to grow.