Xiaomi Redmi Note 4 allegedly explodes on video, company issues clarification | smartphone | Hindustan Times
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Xiaomi Redmi Note 4 allegedly explodes on video, company issues clarification

Xiaomi India has responded that they have replaced a Bangalore-based customer’s damaged handset “with a brand new Redmi Note 4” but maintain that the replacement has nothing to do with the viral video.

smartphone Updated: Jul 27, 2017 19:12 IST
The damaged Xiaomi Redmi Note 4 handset (Techcase/Twitter)
The damaged Xiaomi Redmi Note 4 handset (Techcase/Twitter)

A video showing a Xiaomi Redmi Note 4 smartphone allegedly bursting into flames in a Bengaluru store has surfaced online.

The phone caught fire when the shopkeeper was trying to insert a SIM card into it, according to reports.

The video shows that the phone was not connected to a charger or any other device as most such explosions are caused by overheating or overcharging.

Xiaomi India has responded that they have replaced a Bangalore-based customer’s damaged handset “with a brand new Redmi Note 4” but maintain that the replacement has nothing to do with the viral video.

“After an internal investigation, we found that the only recent incident of a burnt Redmi Note 4 stemmed from a Bangalore based customer – Arjun. He had purchased a Redmi Note 4 from a Poorvika store in Bangalore on 1st June 2017. His phone was damaged at his home on 17th July 2017, following which he took the phone to the aforementioned Poorvika store on the same day,” the statement read.

In their investigation, the company found that the damage was “due to the use of faulty third-party charger used by the customer.”

The Hindustan Times was not able to verify the details independently.

This is not the first case of explosion related to Xiaomi phones. Last year, a man from Uttar Pradesh shared a CCTV footage on Facebook with a detailed post on how his Xiaomi Mi 4i smartphone caught fire when he was “using his phone sitting at his office desk.”

Here’s the company’s full statement:

“At Xiaomi, customer safety is of utmost importance to us.

Recently, a video has been shared across a few news publications claiming that a Redmi Note 4 unit experienced an explosive scenario. We would like to state that this video has no relation to the concerned Redmi Note 4.

After an internal investigation, we found that the only recent incident of a burnt Redmi Note 4 stemmed from a Bangalore based customer – Arjun. He had purchased a Redmi Note 4 from a Poorvika store in Bangalore on 1st June 2017. His phone was damaged at his home on 17th July 2017, following which he took the phone to the aforementioned Poorvika store on the same day.

As soon as we were alerted to this incident, we took the device back. After a thorough technical investigation, we found out that the damage was caused due to a faulty third-party charger used by the customer. In addition, there were signs of physical damage on the phone as well.

Despite the customer-induced damage, we worked with the Poorvika store where the unit was bought, and replaced the customer’s damaged unit with a brand new Redmi Note 4 on Monday, 24th July 2017. We advise our customers to only use Xiaomi authorized chargers and accessories.”

Watch the full video here: