Around 10 lakh BlackBerry mobile phone users in India faced difficulties accessing the Internet and using the free messenger services as operations were disrupted in the country and across Europe, West Asia and Africa.
The glitch was not rectified till the time of going to press.
The Canada-based manufacturer of BlackBerry, Research In Motion (RIM), assured subscribers that the services would be restored soon.
“We are working to resolve an issue currently impacting some BlackBerry subscribers in Europe, Middle East, Africa and India. We are investigating, and we apologise to our customers for any inconvenience caused whilst this is resolved,” said a company statement.
“Millions of BlackBerry smartphone users have been cut off by a major fault at RIM, the Canadian company that makes the devices,” UK’s Daily Telegraph said in a report.
The DoT dismissed rumours of having banned the service.