131 faux pas leaves many upset | india | Hindustan Times
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131 faux pas leaves many upset

THE MUCH-touted 131 integrated railway enquiry system (IRES) on Wednesday was the cause of ruckus at the Charbagh Railway Station. On dialling, Interactive Voice Response System (IVRS) allegedly gave wrong information to the passengers as a result they missed train.

india Updated: May 18, 2006 00:15 IST

THE MUCH-touted 131 integrated railway enquiry system (IRES) on Wednesday was the cause of ruckus at the Charbagh Railway Station. On dialling, Interactive Voice Response System (IVRS) allegedly gave wrong information to the passengers as a result they missed train.

As usual, most of the daily passengers had gathered at the railway station to catch Awadh Assam Express. Unlike on other working days, on Wednesday the passengers reached the station after enquiring at the 131 about the arrival of the train after the IVRS informed the passengers that the train was late by about 1.30 hours. When 300-odd passengers had reached the station on time given by the enquiry system. On reaching, the passengers came to know that the train had left the station 30 minutes before the informed time.

The cause for misinformation, according to one of the senior railway officers of the railways, was carelessness on part of the clerks, who failed to upgrade timing. He further said that the timing was fed on computer manually, and it was a lackadaisical approach towards duty by the concerned person.

The agitated passengers went to the railway officials to lodge their complaint. But the passengers alleged that railway officials refused to cooperate with them and also did not lodge the complaint. “We will take up the issue with the higher ups,” said a passenger. After intervention of the railway and GRP officials the passengers mellowed. Officials made arrangement for the passengers to board Mugalsarai-Bareilly passenger train.