Close to 300 passengers bound to Delhi aboard a United Airlines (UA) flight from Newark were stuck in Mumbai since Sunday night after poor weather in the national capital forced the flight to land in the city.
According to stranded passengers, flight UA 82 was on schedule but minutes before it was to land, pilots announced that it was being diverted to Mumbai.
“We reached Mumbai at 10:30 pm. For the subsequent four hours we could not move out of the aircraft and the airline crew refused to give any updates,” said Sunil Singh, a Noida resident who was travelling back from New Jersey.
As tempers began to flare, the airline allegedly gave passengers two options – either take a domestic flight or hand over their passports and be put up in a hotel while they wait.
Some passengers opted to stay, but about a dozen passengers booked themselves on a budget carrier that left Mumbai at 6:30 am on Monday. In some cases among those who opted to wait, people received their accommodation as late as 5:30 am.
Some bags were also misplaced in the confusion, including Singh’s.
“When I reported the matter they said that a complaint would be taken only after reaching Delhi,” he said.
Despite being contacted over phone and with messages, the UA spokesperson did not respond for a comment.
About 27-odd Delhi-bound flights were diverted on Sunday night given the weather, airport sources said.