Worried over the troubles faced by passengers, the top brass of Air India, including the civil aviation minister, held an emergency meting over shifting of operations to Terminal 3 at Indira Gandhi International Airport. According to sources, the new date of shifting is November 11.
Meanwhile, passengers continued to face trouble for the fifth consecutive day on Thursday.
The national carrier in its website is saying that they have shifted to Terminal 3. The airline’s call centre is flooded with phone calls by confused passengers. The airline office at the airport is also receiving calls with similar queries from passengers.
“I have been reading about Air India shifting its operations partially to T3. I checked the airline’s website, which says ‘On the midnight of Oct 29, 2010, all domestic flights of NACIL shall migrate to T3 at the Indira Gandhi International Airport, Delhi’. I then made a call to the airline office, but even they were confused,” said Surendra Kumar who had booked a ticket with the national carrier on Sunday.
However, the national carrier said it had pasted it on the website, keeping the earlier shifting date in mind. The airline don’t have enough staff to correct the mistake, said an official.
Officers who were scheduled to go on three days’ Diwali leave have now been asked to report to office. Considering the ongoing problems, their leaves have been cancelled, a source said.
New date of shifting
According to sources, the airline will now shift its operations to Terminal 3 on November 11. The decision was taken in a meeting held on Thursday. The airline was planning to shift on Sunday, but the ministry of civil aviation has asked them to get fully prepared before shifting their operations to T3.
Air India has set up a high-level monitoring system at T3 to ensure that flight operations are smooth and passengers get a seamless connectivity between international and domestic flights. A nodal group of senior officers comprising executive directors and heads of operating departments has been constituted to resolve all operational issues, interact with other agencies and also to provide guidance and support services to every one in the system.
Four working groups
These working groups will monitor arrival and departure of flights, delivery of baggage, facilitation of passengers who miss connections due to late arrival of flights, amenities provided to passengers of delayed flights, and information dissemination to public.
Various parameters have been set up to assess the performance of each of the processes in the system.