Air France on Friday regretted the inconvenience caused to some Indian passengers at the Paris airport on May 24 and said it was conducting an inquiry into the cause of "this unfortunate situation" to improve transit procedures there.
In a statement, the airlines said it is "conducting an inquiry into the cause of this unfortunate situation in order to improve transit procedures at Paris-Charles de Gaulle airport".
Denying that any Indian passenger of flight AF025 from Washington to Paris en route to India spent the night at the Paris airport, the airline said 20 travellers, including 11 Indian, among the 174 passengers of the plane experienced problems regarding visa formalities imposed by the French Police, which was beyond the control of Air France.
While regretting the inconvenience faced by the passengers, the airline said an offer was made to reroute via another city all passengers who were not granted a visa by the French Police so that they did not have to spend the night at the airport in Paris.
"Nine of the Indian passengers accepted this proposal. While waiting for their flights in the evening, Air France provided drinks and sandwiches," it claimed.
"The two passengers who were given a visa were accommodated in a hotel by Air France with a flight departure scheduled for the next day. They were provided with dinner and breakfast free of charge," the statement said.
The Indians, flying to Mumbai from Washington via Paris, complained that they were confined to the lounge on Monday with just some water and a sandwich after their plane reached Paris late from Washington and they could not board the connecting flight to Mumbai.
The passengers of the flight AF025 alleged that while they had to remain at the airport, people with American passports were given transit visas, provided accommodation and taken care of.