For a long time now, drivers of cab services like Uber and Ola have been in the news for all the wrong reasons.
Rape, molestation, theft, overcharging, taking longer routes – the complaints may vary but the impact remains the same: It has put the driver community in bad light and made people generally cautious in the company of every one of them, whether required or not.
However, one Chennai-based Uber cabbie may help thaw the frosty wall that’s building between driver and customer.
Dhinesh Kumar, who found that his cab was hailed only because someone had a flat tire, fixed the spare tire instead of picking up the ride, leaving behind a very pleased and grateful customer nevertheless.
Journalist Jarshad Kakkrakandy had taken his car out on Tuesday morning and soon discovered he had a flat tire. As he was on his way to a meeting, he parked to the side of the road and hailed an Uber.
When driver Kumar arrived 10 minutes later, he enquired from Kakkrakandy if the car parked there was his. Kakkrakandy pointed to the flat tire and explained his hurry to leave. When the obvious question of changing the tire came up, he said he would take at least 30 minutes to fix the spare.
Instead of picking up Kakkrakandy and the trip fare he would’ve made, Kumar simply fitted the spare tire and had his customer’s car running in less than 10 minutes.
“People like Dhinesh Kumar keep reminding me how the city got through its worst floods last December,” Kakkrakandy said in his Facebook post on Tuesday, adding that Kumar had refused to take any money as a token of goodwill as well.
Social media was clearly moved by Kumar’s act of kindness, sharing the post by the dozen. In just a day of being uploaded, the post garnered 837 shares and 5,000 likes.
“Uber shud realise! People like Dineshkumar are its real brand ambassadors,” commented one Anthony Sagayam.
“A great asset to our society,” said another Facebook user, Vishnu Ram.
You can read about Kakkrakandy’s experience here: