BA loses AB’s bags, for the 18th time | india | Hindustan Times
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BA loses AB’s bags, for the 18th time

india Updated: Jul 18, 2008 02:14 IST
Soubhik Mitra
Soubhik Mitra
Hindustan Times
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In the room in a hotel in Toronto and desperate. All my bags that I personally checked in and identified at the base of the aircraft in London all lost! This is the 18th time British Airways has done this to me and family. Do not be surprised Torontoans, if tomorrow morning you find me running somewhat temporarily clad, on the streets.

LIVID!! More later. Love

It’s not just the ordinary flier who has to deal with misplaced and lost bags. Even celebrities like Amitabh Bachchan are not spared.

Bollywood’s original angry young man posted this note on his blog after he and his family took a Toronto-bound British Airways flight from London on July 16.

The airline is apologetic for having misplaced his baggage. “We regret the incident. The bags have been located and will reach the family in Toronto by tomorrow (Friday) morning,” a British Airways (BA) spokesperson in India told Hindustan Times.

The British carrier has been facing flak for misplaced baggage for a while now. According to records released by Britain’s Air Transport Users Council in April 2007, for every 1,000 passengers on BA, 23 bags go astray — the worst performance among the 24 airlines who are members of the Association of European Airlines.

Sudhakar Reddy, national president, Air Passenger Association of India (APAI), said: “We are flooded with complaints of misplaced baggage against British Airways.”

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