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Backup plan saves day for BPOs

india Updated: Jul 31, 2012 01:23 IST
HT Correspondent
HT Correspondent
Hindustan Times
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Although the residents faced a lot of difficulties in the wake of power grid failure, the BPO industry in Gurgaon and Noida managed to run operations, using backup generator sets that run on diesel.

BPO major Genpact said the grid failure has no impact on its operations in its offices in Gurgaon and Noida.

Other BPO majors also echoed the same view. "The building infrastructure has dual back up support of gas and diesel. The critical and non-critical resources were put on optimum utilisation to control the wastage," WNS Group CEO Keshav R Murugesh told PTI.

The Gurgaon delivery centre has not suffered any business loss, he added.

WNS has a delivery centre in Gurgaon, which houses about 5,000 employees.

Another BPO player Evalueserve also said it was business as usual at their premises. The company has 1,800 employees at its Gurgaon centre. "The major shifts affected were the early morning shifts. To support and sustain the operations, we also had back up of transport at various stations," Murugesh said.

Meanwhile, power supply has been restored in several parts of Haryana.

However, power utilities of the state said it will take some more time to begin generation in all their power plants.

"We have been able to restore about 3,000MW of power in the state so far and we are increasing the load gradually," said special secretary (power), Haryana, Tarun Bajaj.

Panipat's 250MW unit has started generating power, while rest of its units will start generation soon. Moreover, Faridabad's gas-based power plant has also started working, which has a capacity of 430 MW, he said.

"All our 400 KV and 200 KV lines have been synchronised," he said, adding that the hydel power units have also begun power generation.

He said it will still take 2-3 hours to restore the entire power generation in the state. "Coal fired plants take time in generating power," he said.