She had a ticket to Detroit. Instead, she landed in Richmond, Virginia, nearly 774 km away from her destination.
The 48-year-old homemaker from Andheri is still rattled after a July 21 Continental Airlines flight from Mumbai dropped her off at Richmond, a one-and-a-half hour journey by flight.
"It was scary. I was stranded alone at the Richmond airport for five hours for no fault of mine," said Sangeeta Gupta over phone from Detroit, where she has gone to meet her sister.
Gupta had posted a complaint against the airline on its website on August 2, claiming that the airline crew put her on the wrong connecting flight from Newark. After the airline didn't get back to her by Wednesday, she filed another complaint on the website.
The airline spokesperson told Hindustan Times that the company's corporate communication office in the US would respond to the incident but did not get back for the next five days. HT has scanned copies of her boarding passes from Mumbai to Newark and from Newark to Detroit, along with a copy of her e-ticket.
Gupta's journey till Newark was a breeze. But when she boarded the connecting flight, she was surprised to find someone sitting on her seat.
"But the crew insisted that it was the correct flight and I could sit in any vacant seat as there were plenty," she said.
After the pilot announced that the flight was about to land in Richmond, she realised that she had taken the wrong flight.
"I didn't know what to do," she added. She called up her sister in Detroit.
"She helped me report the goof-up to the airline crew," she said.
For the next five hours, she was stuck at the airport, as there was no immediate flight available to Detroit. "She is diabetic. The mix-up completely disturbed her medical routine," said Sunny Gupta (30), her son who resides in Andheri (East).
The airline later put her on a flight to Detroit but her travel woes did not end there. When she reached Detroit, she found her bag, which had reached several hours earlier, in a damaged condition. "Someone had ripped it open. Luckily, nothing was missing," she said.
The airline gave her a new bag in compensation.