Gurgaon’s 1.5 lakh call centre and BPO employees — most of whom come from Delhi — have higher expectations from the Metro rail service connecting the cybercity and the Capital.
The apex BPO body — Business Processing Industry Association of India (BPIAI) — is going to meet the Delhi Metro Rail Corporation (DMRC) in July to urge it to run the service between Gurgaon and Delhi in graveyard shifts (beyond 11 pm) also. Most BPO employees work the late night-early morning shift.
Gurgaon has about 200 call centers and BPOs with corporate majors such as Bank of America, Microsoft, Sapient, Genpact, Cognigent, IBM, American Express, covergys and others.
DLF Cybercity in DLF City (Phase III) alone has about 65,000 employees who use their private cars and company cabs to travel between Gurgaon and Delhi.
Deepak Ohliyan, BPIAI president, said the Metro service in the given perspective was going to benefit a smaller portion of BPO employees. “Since Metro is going to terminate and start from Qutub Minar station, it will benefit only a small segment of our employee base,” he said.
However many BPO staffers were happy the Metro had finally trucked in town. “Metro will be very convenient for me when I have to go to Saket from Gurgaon for office work,” said Piyush Sharma, who daily drives his two-wheeler to work.