THE BUSINESS Process Outsourcing (BPO) industry is witnessing a steady growth in the city. Speaking about the prospects of the business, Shubhank Gupta of Shubh Creations, a BPO unit in the city, said, “City’s BPO units are still in the developing stages, but the sector would be able to provide good employment opportunities to people within next 10 to 15 years.”
Known as an industrial town a few years ago, Kanpur, in recent times, had witnessed closure of many units, rendering thousands of people from all over the state jobless. However, employment has got a boost with the opening of call centers in the city.
Gupta further added that the number of domestic as well as international call centers running successfully in Kanpur had increased to around 30 from a single unit in 2004. “These centers recruit around 25 employees every month,” he said.
“Youth, who had migrated to different cities in search of jobs, are coming back.
Girls too are showing inclination towards BPO jobs, “ said Gupta.
Martand Chaturvedi, a customer care executive at one of the city’s BPO unit, felt that the best thing about the job was that it didn’t require any professional qualifications. “Despite the odd working hours of the profession, call centers jobs are attracting youth as the money paid is very good,” he said.
Citing limited facilities as the reason for the slow growth of the BPO industry in Kanpur, Tejpal Singh of Value Plus, a BPO recruitment company, hoped the availability of efficient manpower would bring more BPO units to the city.”