DESPITE claims of providing better service to the subscribers in the face of stiff competition, BSNL officials here are sitting over the headquarters’ circular directing them to take immediate steps to begin a single window system of services.
The circular issued on April 20, asked the chief general managers including that of UP Telecom (East) circle, to take steps for simplification of procedures for introducing ‘Single Window Concept’ at customer service centres (CSCs) for various commercial and accounting activities with suitable empowerment of the CSC staff.
“In order to face stiff competition from private operators, it has been decided to cut short the procedural delays. Area based restrictions for the customers to get any service may be removed and the customer should be able avail the service at any of CSC within the telecom district,” said the circular.
The customer service centre staff is being empowered for collection of required charges/amount including cash payments and issue of order booking (OB) on receipt of required documents which are presently vested in the commercial officer/account officer (TR), in receipt of various activities relating to new/shifting telephone connection, provision or withdrawal of add-on facilities, change of tariff plans and change of billing/postal address.
However, the circular has been gathering dust since it was issued nearly three months ago, with many of the officers not even aware of existence of any such circular.
New CGM, Omvir Singh, however, claimed that he would soon take steps to implement the circle and examine why the same was not being implemented by the individual telecom districts.