THE ENTIRE BSNL mobile phone network came to a halt in Bhopal and adjoining districts on Thursday. BSNL mobile subscribers had a tough time throughout the day, as they could neither call anyone on any service providers’ numbers from their cellphones nor could they send SMSs.
Right from Vallabh Bhawan to corporate houses, domestic users to traders – all were found in utter confusion and in a state of helplessness as important messages could not be communicated.
The worst was that citizens couldn’t even access BSNL mobile subscribers from private landlines like Airtel or Reliance. The problem that started early morning, continued untll around 4.30 pm.
According to BSNL sources, the problem in the mobile network persisted due to ‘some technical problem’ at City exchanges. “The problem is genuine and it started in the morning due to technical snag,” the source said.
However, senior officials of the State-owned telecom giant were not ready to accept the daylong problem faced by BSNL subscribers.
“In fact the problem was for a short period around 12.30 pm, which was due to ‘some technical fault’ and it has already been taken care of,” BSNL general manager (Mobile) Prakash Ballal told Hindustan Times.
He said the problem was with incoming calls to BSNL network, whereas subscribers could make outgoing calls. However, BSNL mobile subscribers, including ministers, government officers, common man and BSNL employees, insisted that outgoing calls could not be made.
“The moment I dialled ‘94250’ – the calls immediately got disconnected,” said Jai Prakash Das, a systems analyst with an IT service-provider company in the City. There were similar complaints at Vallabh Bhawan and Police Headquarters, where officials were unable to make calls.
“Mobile is very important for us to keep in touch with our staff members as well as sources round-the-clock. But, during the day, we were unable to make calls or receive them,” remarked Superintendent of Police Anant Kumar Singh.
The SMSes sent from both prepaid and postpaid mobile connections within the circle or outside, like MTNL or Airtel in Delhi failed to get delivered. Some of the subscribers of Reliance Communication complained of similar problem of network congestion during the day.
1 The citizens couldn’t even access BSNL mobile subscriber from private landlines
2 BSNL said the problem persisted due to some technical problem
3 SMSes sent from both prepaid and postpaid connection within the circle or outside, like MTNL or Airtel in Delhi, failed to get delivered