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BSNL's poor services connect lawmakers

india Updated: Jun 30, 2013 20:16 IST
HT Correspondent
HT Correspondent
Hindustan Times
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The problems of sudden call drop and poor connectivity in mobile phone services provided by BSNL - the largest service provider in the state - has united politicians cutting across party lines.

With subscribers fuming over the substandard services, lawmakers have now decided to raise this issue not only with the government but also in the coming assembly session in Srinagar.

"I am definitely going to raise the issue at the right platform. It's more of a nuisance than a convenience. People rely on the state service provider as it has the largest reach and it is presumed to be more reliable. But private players are proving to be more efficient than the state service provider," said MLC Dr Shehnaz Ganai.

The BSNL mobile service was launched in the state on August 17, 2003, by then prime minister AB Vajpayee, much latter than the rest of the country. BSNL was the first service provider.

It has about 11 lakh subscribers in the state, but the private players, which started operations much later, have done exceedingly well than BSNL and their numbers are also growing.

Airtel has about the same number of subscribers that BSNL has. Besides, other private players are also operating in the state.

"Information and telephone connectivity are prime requisites of modern life. In J&K, at many far off places, where the road connectivity is very poor, mobile communications is the only medium to stay connected. But with this standard of service by the BSNL even this is becoming difficult and authorities concerned should look into it at the earliest,"said PDP spokesperson MLC Nayeem Akhtar.

Subscriber find if not only difficult but impossible to get call connectivity from Jammu to Srinagar city, leave alone remote areas.

"We will take the corrective measure if there has been drop in services," said BSNL GM mobile Jammu GM Wadhwa.

Such is the quality of service that call to deputy GM Srinagar couldn't be connected.

Even in Leh and Kargil people have complained about poor BSNL services. Last evening, Chamber of Commerce and Industry Jammu had in statement expressed concern over the drop in quality.

BSNL subscribers have time and again complained of messages not being received in real time.

"If such is the affairs of service in Jammu and Srinagar cities than you can imagine what it would be like in hilly areas like Rajouri and Poonch," said Ganai.