Call centre staffer held for cheating | india | Hindustan Times
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Call centre staffer held for cheating

india Updated: Feb 21, 2009 15:20 IST
Susamma Kurian

An executive employed with the call centre of a private bank was arrested on Thursday for allegedly cheating the bank’s clients by posing as a recovery agent.

The accused, a Mulund resident, has been identified as Narsingh Dubba (20).

Police sources said that on January 1, the call centre gave a reminder call to a Sandhurst Road resident saying his equated monthly installment (EMI) for his two-wheeler loan would be collected by a recovery agent the following day.

Dubba called up the client on the same day to say the agent would turn up the same evening, instead of the following day. Accordingly, Dubba turned up at the customer’s residence and collected the EMI of Rs 2,845.

“On January 3, when another executive checked their record, it still showed that the victim hadn’t paid the installment,” said a police official, adding that the customer continued to receive reminders about the payment. The harrowed client complained to the bank’s telebanking service.

Following a complaint from the bank, the call centre conducted a probe. The call centre’s telephonic conversations led them to suspect the accused. Dubba initially denied his involvement, but later allegedly confessed to the crime. On Friday, the court remanded him in police custody till Friday.

The police claimed they had found two fake receipt books of the bank and a rubber stamp of the recovery agency. As per the receipt books, he has cheated about 25 customers.