Complaints pile up, but eway firm opts to take no action
The tall claims of the Delhi-Gurgaon Super Connectivity Limited (DGSCL) — the firm that operates the Gurgaon Expressway — of addressing complaints lodged by commuters in their log book seems to have fallen flat.india Updated: Mar 30, 2012 01:24 IST
The tall claims of the Delhi-Gurgaon Super Connectivity Limited (DGSCL) — the firm that operates the Gurgaon Expressway — of addressing complaints lodged by commuters in their log book seems to have fallen flat.
Investigations by HT have revealed that commuters’ grievances were not addressed even after four days, besides the operator firm did not have any data of the earlier complaints.
To check the response of the toll operator company, HT had filed a complaint regarding the poor condition of the service lane , besides traffic jam during the peak hours at the Delhi-Gurgaon toll plaza on March 24.
However, even after four days, no response was received from the operator’s side.
The concessionaire firm acted only after HT contacted them on March 29.
Not only this, the earlier pages of complaints filed by commuters were allegedly found torn from the log book.
When HT asked the operator firm to produce the record of previous complaints, it failed to do so.
Asked about the delay in responding to complaints, the operator said, “Accidents and vehicles damaged by boom barriers are our top priorities.”
“It seems the DGSCL is not paying heed to monitor road users’ complaints and queries directly,” said a traffic police official.
“We generally address complaints of commuters,” said a spokesperson of DGSCL.
Meanwhile, Venkatraman, chief general manager of NHAI, refused to comment on the issue.