Confusion prevails at SBI branches, ATMs | india | Hindustan Times
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Confusion prevails at SBI branches, ATMs

Many branches and ATMs were struggling to provide services due to lack of full network connectivity and adequate staff.

india Updated: Apr 10, 2006 12:30 IST

Chaos prevailed in State Bank of India branches and at ATMs as people made a beeline to withdraw cash and carry out other transactions as work resumed after a week-long strike by bank employees ended.

Many branches and ATMs were struggling to provide services due to lack of full network connectivity and adequate staff, leaving many customers fuming.

"I came to update my passbook and withdraw money, but have been waiting as connectivity is down," said an elder citizen who was sitting on the floor along with others waiting for service to resume.

At that point of time, another customer shouted at a senior SBI officer as there was no one at the counter he was standing at for over an hour to get services.

Those who possessed ATM cards also had difficulty in withdrawing cash. At the bank's branch at Parliament Street only one of the two ATMs was functioning.

Likewise, kiosks installed in branches were standing dull as internet connectivity was down.

"If the management asks employees to work for the whole day and night, the employees are willing to do say," All India SBI Staff Federation Vice-President VK Gupta said.

Gupta said the employees will do everything to restore the damage caused to SBI's image and inconvenience caused to customers due to the strike by providing good services.

Given that SBI handles 19 per cent of deposits and 30 per cent of customers in the banking industry, it will take some time for the bank to restore normalcy.

The strike was called off on Sunday following a settlement between the employees and bank management on higher pension.