Consumers fret over 'single-site' set-tops | india | Hindustan Times
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Consumers fret over 'single-site' set-tops

india Updated: Apr 18, 2013 01:56 IST
Naveen Ammembala

Digitisation of 120,000 cable homes in India's IT capital is expected to pick up from current levels of 78% after the Karnataka HC lifted a temporary ban on Tuesday.

However, consumers continue to struggle with a range of issues, such as what happens to the set-top boxes when they shift homes.

"Since set-top boxes are encrypted to work with a particular multi-service operator (MSO), they become redundant if the area to which the customer moves to is serviced by another carrier," said a local cable operator.

In some areas, cable operators are squabbling with MSOs, who downlink signals for the former, over the issue of who owns the boxes, a home-end device that is necessary for going digital.

MSOs say the box belongs to consumers, while cable operators claim the issue hasn't been resolved.

A set-top box costs Rs. 799 plus taxes.

Many consumers who have gone digital say they were not given reciepts for their set-top boxes, which may jeopardise warranty.

In Gujarat, where four cities – Ahmedabad, Rajkot, Surat and Vadodara – need to go digital, the upgrade is likely to resume as the high court has refused to extend a stay sought by the Cable Operators' Association of Gujarat, which had argued for more time.

In Karnataka's Mysore, one of the 38 cities that have to go for mandatory digitisation in the second phase, 65% of TV households have gone digital till April 12, according to the I&B ministry.

(Inputs from Zia Haq in Delhi)