Although the chief managing director of the Haryana Power Utilities has ordered the officials to improve the consumer grievance redressal system, the plight of the customer care centre at Industrial Development Colony (IDC) shows that the message hasn’t reached the lower rung.
On Tuesday, Hindustan Times team visited the customer care centre situated on Mehrauli Road to take a stock of the facilities offered by the centre.
On an average 70 consumers visit the centre daily to get their complaints solved. However, most of them return dissatisfied.
A few consumers told Hindustan Times one of the reasons for the poor state of affairs is the absenteeism among officials.
NP Sharma, a senior citizen, said though he visited the office several times he couldn’t meet the concerned official. “I am the lone male member in our household. The centre doesn’t have facilities like drinking water for visitors. There is no attendant to guide us to the right person,” said Sharma.
The consumers also complained about “the behaviour” of certain staff.
“The staff behave rudely with the visitors. To get a key document signed by the sub divisional officer, I had to visit the office several times,” said Vipin Kumar.
The office doesn’t have even a signboard displaying the name of the office. “There is no board on the building. We have requested the senior officials in this regard several times.”
Meanwhile, the Dakshin Haryana Bijli Vitran Nigam (DHBVN) on Tuesday said about 2,000 consumers under its area have declared 10 megawatt load without paying any penalty during the month of August, by taking benefit of the Voluntary Disclosure Scheme of unauthorised extension of load.
A spokesman of DHBVN said here that 1,287 domestic consumers, 527 farmers, 143 non-domestic and 39 industrial consumers declared their load and got regularised without paying any penalty under the VDS.
Highest number of beneficiary consumers 742 are from Gurgaon followed by Hisar 496, Sirsa 254, Faridabad 220, Bhiwani 116, Narnaul 84 and Rewari 84 consumers, he added.