Court trims feathers of Air Deccan
A consumer court has ordered Air Deccan to pay compensation to a Delhi-based businessman for inconveniences.india Updated: Jun 12, 2006 17:44 IST
A consumer court has ordered India's first low-cost carrier Air Deccan to pay Rs 30,000 as compensation to a Delhi-based businessman for inconveniences caused due to an undue delay in flight schedule and poor on-board customer service.
"Low budget service does not mean passengers should not be offered drinking water. The repeated statement that they (Air Deccan) run a low-cost airline does not absolve them of their responsibility of supplying basic amenities to passengers," observed the Consumer Disputes Redressal Forum (North) headed by KK Chopra, ordering the airline to pay Rs 30,000 in damages.
Following an admission in court by the airline that they had "so many defective planes", the Forum also cautioned it to improve the maintenance of its fleet and to ensure that all in-flight facilities functioned properly.
The Bangalore-based airline was brought to the dock after Rakesh Kwatra, who was flying to Chennai on the evening of May 25 last year, complained to the court that all passengers were stranded for over seven hours at the airport due to a delay.
This was after they had checked in well on time and were issued boarding passes. After the long wait, the distraught passengers were bundled into another flight early the next morning.
Adding insult to injury, they were cold-shouldered by the flight crew, who, according to Kwatra, refused to even give him a bottle of water.
Kwatra's repeated pleas via e-mail to the airline's CEO explaining his travel blues did not produce any positive action.