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Credit card fraud gets bigger

Number of accused, including two women, rises to 5; mastermind still on the run. Leena Dhankhar reports.

india Updated: Jan 25, 2012 23:31 IST
Leena Dhankhar

The love for expensive goods and a good life drove BPO employee Arti Gupta and her companion Neelabh Shankar to take a shortcut to get rich. Gupta, an ex-employee of Convergys in DLF City in Gurgaon, is accused of stealing credit card details of foreign clients and using them to shop online for goods worth more than Rs 10 lakh.


The 24-year-old was arrested on Tuesday night and released on bail later. She worked as senior technical support officer with Convergys and was sacked five months back.

The Gurgaon police have now zeroed in on two more Convergys employees in the fraud, taking the total tally of accused to five, including two women. The police claimed that Gupta had emailed confidential information of the Australian clients to Shankar, a system engineer at Infosys and a native of Orissa. Together, they conducted a total of 20 illegal transactions. The police also disclosed details of eight Australians whose cards were misused.

According to investigation, the accused had also made botched attempts to shop on credit cards of five other Australian clients.

Convergys received the first compliant against ‘a woman telecaller’ from a client on July 28 last year. Gupta stole information of eight Australian clients.

But she claimed innocence and said, “Convergys is trying to frame me. How can a new employee get so much confidential information from the database? I did not tender any apology to any company. Shankar is also innocent and he was just helping me trace the people who tried to trap me. The main culprit in the case is Ruchika Rajan, Shalin Sachdeva and Manish Bhatia as they hacked my email account and misused it.”

According to the police, however, the mastermind is Shankar who prompted Gupta to procure passwords and other card details for him. He befriended her with flowers and gifts allegedly with an intent to get out the information through her.

The accused then went on an online shopping spree and bought an Apple iphone, Titan Raga watches, branded shoes, clothes, accessories and jewellery. Maximum expenditure was made on air tickets, hotels and taxi rentals.

Flight tickets to Bhubaneshwar, Ranchi and Goa and back were booked via Make My Trip by the five accused.

Gupta and Shankar went on a holiday to Goa last year and hired a Honda Accord for sightseeing and shelled out more than Rs 45,000 on cabs alone.

In Delhi too, they stayed in Imperial Hotel and The Metropolitan from July 13 to 17 last year.

Following complaints, the HR department of Convergys confronted Gupta in August who allegedly admitted that she had stolen the credit card details and done online shopping. She gave it in writing to the company and police and also tendered an apology, police said.