THE DISTRICT Consumer Forum (DCF) has ordered for a ban on the marketing of ‘Sona Chandi Chyawanprash’, a product of Emami India Limited, BT Road Kolkata, with immediate effect. The forum also ordered to remove the word ‘Sona’ from the name of the product within a month’s time.
In its order, the DCF also directed the company to pay Rs 25,000 within a month’s time from November date of decision on November 13 to the complainant as compensation claimed by the petitioner. The order was passed on the petition of Annapurna Omar, a resident of Birhana Road, filed on December 30, 2003.
The petitioner stated that the said product has no content of gold (sona) and silver (chandi). She claimed that the company was cheating people just by putting a silver foil on the top of the packing.
Omar stated in her petition that she purchased one kilogram of sealed Himani Sona Chandi Chyawanprash after paying Rs 160 along with 250 grams free packing of the same product under a scheme.
However, when she opened the chyawanprash, she could not find any silver foil as claimed by the shopkeeper at Gyan Pharma, Birhana Road.
Omar also complained that despite using the product for a long time, no improvement in the health of family members could be noticed as claimed by company. Through the petition, Omar claimed a compensation of Rs 16 lakh against mental and physical trauma, which she and her family members had to go through along with Rs 10,000 incurred on the petition.
On the other hand, company officials claimed during the hearing that the product was good for health had presence of 32.80 milligram of silver and was .0584 milligram of gold present in every one kg. However, they admitted that no reputed laboratory had examined their product.
The DCF thus directed State analyst Ayurvedic and Unani, Gyanendra Singh to examine the product. As per Singh’s report, the claimed quantity of silver and gold was not present in the product. Besides, it was also did not contain required oil used for frying Amla paste.
On the basis of finding made by the analyst, the three-member panel of the DCF including its chairman AH Ansari along with Snehlata and Shailendra Nath Uttam stated that gold quantity was too less in the product to be traced by test. The panel reached to the conclusion the advertisement for the product were misleading and thus the word Sona be removed from the name of the product.