The National Consumer Disputes Redressal Commission has directed a doctor couple to pay a compensation of Rs 8 lakh to a man whose wife - suffering from diabetics and high sugar - died due to medical negligence.
For petitioner PK Sinha, it was the culmination of a decade-long fight for justice.
Dr. Sanjay Bhargava was found guilty of medical negligence and deficiency of services by the commission.
His wife Mani Bhargava was held liable as the proprietor of Varun Hospital, Aligarh, where the death took place.
Taking strong exception to the hospital's failure to even maintain proper records of the patient - Mala Sinha - a Bench of Justice RK Batta and member Vinay Kumar said "absence of the investigation reports, on which the treatment is supposed to be based, is indicative of very poor monitoring of the condition of the patient and needs to be viewed seriously".
It was also noted that there was delay in proper diagnosis.
Sinha said his wife was admitted to the hospital on March 19, 2001 in a state of "diabetic pre-coma and high blood sugar".
He told the court that in such a case, where it is required to take high doses of insulin, she was administered only 25% glucose, without her condition being ascertained by the presiding doctor.
She then slipped into coma and died the next day. He also contended that the doctors also refused to hand over records of treatment of the deceased - for referring the patient to Aligarh Medical College - which could have saved her life.
The doctors defended themselves, saying the condition of the patient was worse than stated by the complainant and they had done their best to revive her.
But the commission said the evidence before it did not support their claim.