Dell to treble headcount at Gurgaon centre
Dell International Services is to ramp up headcount at its Gurgaon customer care centre from 800 to 2,500 in the next 12-14 months.india Updated: Oct 05, 2006 21:00 IST
Dell International Services, the support arm of Dell, will increase the headcount at its Gurgaon customer care center to 2,500 from 800 currently in the next 12-14 months.
The Gurgaon centre is Dell's fourth contact centre in India and has been operational since June.
"We will increase the number of our employees in our Gurgaon centre to 2,500 in next 12-14 months from 800 now and soon move to our new facility (in Gurgaon) which is under construction currently," company's Managing Director Romi Malhotra told reporters in New Delhi.
However, he declined to give any details on the investment for the centre.
In the first phase, the new facility would cover an area of 300,000 sq ft, he said, adding that the area as well as the number of employees will grow depending upon the demand and requirements.
"The facility in future will have a capacity of about 5,000 people," Malhotra added.
The Gurgaon centre currently provides technical support for Dell's customers in the US, Europe, Middle East and Africa and product sales to customers in EMEA, he said.
He said more processes would be added in the center after the shifting of operations to the new facility.
Dell currently employs over 12,000 people in India and plans to take this number to 20,000 in the next 2-3 years, Malhotra said.
India is the second largest employee base for Dell outside the US.