The Directorate General of Civil Aviation has invited public opinion on the draft Civil Aviation Rule (CAR) about facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights.
The government, the draft says, considers it necessary to raise the standards of protection, both to strengthen the rights of the passengers and to ensure that the airlines operate under harmonised conditions.
The draft recommends protections to passengers travelling not only on scheduled flights but also on non-scheduled flights. “If the boarding is denied to passengers against their will, the airline shall as soon as practicable compensate them.”
It also says that airlines shall provide compensation for the inconvenience caused in respect of passengers who have not been informed in advance about the cancellation of their flight.