The next time you dial 100 from your mobile phone and don't get a prompt response, do not blame the Gurgaon police.
There are chances that the police control room (PCR) probably never got the emergency call due to a technical glitch.
To asses and fix the problem, the police force conducted a field trial in south zone last Tuesday and found calls from bordering areas were not connecting with the local PCR.
While telecom operators claimed there was no problem, the police have now asked them to send representatives and conduct field trials.
“Calls from bordering areas in south zone are not reaching the PCR. This is dangerous as a person dialling 100 may be in an emergency. Although telecom operators said they have fixed the problem, the recent field test revealed something different,” said joint commissioner of police Alok Mittal.
“We have told the telecom operators to be present along with our officers in the next field test,” said Mittal.
Calls from areas such as Badshahpur, Bhondsi, Farrukh Nagar, Manesar, Sohna, Bilaspur and Kherki Dhaula failed the field test.
“We have been conducting trials since a long time to identify areas from where calls go to the neighbouring state instead of the Gurgaon PCR. We have warned cellular operators of legal action if they fail to fix the problem,” the JCP added.
During a field test, police officers are sent to different areas of the city with SIM cards of different operators. They dial 100 and track where the call connects. “The results are alarming. For example, if a person is robbed in Gurgaon and dials 100 for help, the call may land at some other PCR,” said Mittal, adding that he has called a meeting with nodal officers of all telecom operators.