DIGITIZING INDIA : The Emergence of the Digital Enterprise

  • Updated: Aug 12, 2015 14:40 IST

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In the new era of the Internet of Everything (IoE), CIOs are being called upon to streamline and optimize complex infrastructures, transform their operating models to drive innovation and leverage the change. How successfully a business adapts to digital transformation will correspond directly to its future competitiveness and ultimate survival.

Transforming into a digital enterprise is not just about adding a layer of digital to business-as-usual. Instead, it involves reflecting how you deliver products and services, the digitized work environment that you create for your employees, how you engage with your customers and how you run your business. Being a digital enterprise is about leveraging the interconnections that the digital world facilitates.

As enterprises get digitized, automation is becoming the order of the day and content will move across social and online media. Soon, businesses will need to stitch together the OT and IT parts within the enterprise. A business truly needs to harnesses all that technology has to offer.


The digital wave has disrupted activities across the enterprise, as line-of-business leaders from marketing to finance to HR to sales are becoming increasingly aware of how technology can influence performance. The more successfully a company builds a digital workplace, the more likely they are to attract the talent they need and establish a digital culture to support transformation of the business.

Creating a new model for IT, which can rapidly increase connections among people, process, data and things in an agile, programmable and secure way is critical. Also, important is the need to provide a unifying framework to integrate ajor technology transitions along with organizational changes required to meet the accelerating demands across the customer verticals. There is also a need to redirect IT spending towards transformation-oriented initiatives that will bring about fundamental changes in business models.


As enterprises transform themselves to meet up to the demands of creating a digitized economy, they need to transform not just operating models but also maximize their “Innovation Capacity” and invest in disruptive innovation. By leveraging on technology and applying analytics, insight, and rapid prototyping to deliver innovative business outcomes, organizations can capture their true value in the IoE economy. It means IT organizations themselves must become both a source and a facilitator of disruptive innovation.

In order to evolve and innovate, organizations need to invest in people as much as they need to do in infrastructure. The best combination of people and technology will be the winner.


As companies transition and transform their operating models to survive, they are faced with a huge data landscape where the challenge is not just managing the quantity of data but also the channels across which data moves. Social, mobile, video and multiple such channels are becoming the platforms for data sharing and organizations need to ensure not just safe transition of data but also security and privacy of what is traversing. There is a need for integrated architectures that will only help secure the kind of data that moves across channels but also monitor how much of that data is being shared with whom and across what platform.

Security management will be more policy driven and less device driven as the attack surfaces increase As we move towards an IoE era, more processing will happen at the edge, intelligence will remain at the edge and decisions will be taken at the edge.So, security will also be needed at the edge in terms of policy, protocol as well as user behavior. With multiple handoffs happening simultaneously for the data and the device, organizations will need solutions that will ensure that the entire ecosystem is secured both in terms of devices and network. Privacy of data will continue to be a challenge as organizations continue to determine “privacy” in its most secure sense.


Digital transformation by enterprises is the primary driving force for all the growth predictions for IT service companies today.

Winning in the digital consumer economy, requires digital re-imagination of business models, products and services, customer segments, channels, business processes and workplaces. Several Indian IT services companies have begun to take steps to digitize, although most of the initiatives have been largely internal consolidation and optimization. In the coming days, Indian IT services companies need to re-look at their strategy to achieve a leadership position.

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