Does the line 'Required: A candidate with excellent communication skills' seem familiar? It certainly might be since it appears in every alternate page of most newspapers and magazines. This is what most of the advertisements of companies looking out for fresh employees scream out for.
The working scenario of the contemporary world has radically progressed from the battering of the typewriter keys to the click of a mouse that opens a world of digital information. No longer are postages and snail mails the only links to the external world. As a fast-paced era of miniature technology kicks in, it is not only important for an individual to be highly efficient on digital systems, but also express himself with ease for which good communication skills are extremely important.
"Whether you are at the front office or the back office, you have to interact with customers and every employer keeps that in mind while selecting candidates," says Sumit Aggarwal, a fresher on a hunt for jobs. "Moreover, a company's image is manifested in its employees and no company would want a poor or a sub-standard image due to an employee with poor communication skills." He goes further to say, "Good communication skills are also a reflection of the quality of education one has had."
During the process of selecting a candidate, companies analyse the communication skills of the applicants in three most crucial rounds: submission of the resume, tele-interview and personal interview. Communication is not only the right way of speaking but also the right way of conveying. Be it any means of communication, one should have an agenda in order to make himself/herself understandable to the others.
"For instance, one should modify the tone of his/her voice while talking on the telephone and keep the conversation brief. Letters and emails should be repeatedly cross-checked for spelling mistakes and while typing an email, one should be careful not to use bold letters or big font sizes," warns Vishwanathan Venkatraman, Assistant Manager for recruitment.
Here are the key aspects to be kept in mind while enhancing communication skills.
1 One should develop the habit of reading as it improves one's vocabulary and helps improve spoken skills.
2 Manual writing should be practised. "An organisational environment has made us fall prey to software", opines Venkatraman.
3 Listening skills form the most critical part of communication skills. Various yogasanas can be practised to help one develop this skill.
4 English is not merely a universal language anymore. "English has also transformed into a matter of prestige for organisations. The verbal English skills of an individual are assessed critically during an interview. An individual can opt for spoken English classes,” opines Venkatraman.
Effective communication skills are an asset to an individual as well as the organisation that he/she is working for. The general notion is that it is more important for employees in Business Process Outsourcing or a Knowledge Process Outsourcing but in today's world of globalisation, every company has to interact with its international counterparts or global clients.