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Facebook may 'lock in' its Internet dominance

The brief history of the Internet is littered with the ghosts of Websites that people have abandoned in their relentless pursuit of something newer, faster, better and cooler. But how does Facebook know it can keep loyalty?

india Updated: Jan 27, 2010 15:32 IST

College senior Alyssa Ravasio gave up MySpace on the day she got a Facebook account and never looked back. She has already lost interest in Twitter. But how does Facebook know it can keep her loyalty?

The brief history of the Internet is littered with the ghosts of Websites that people have abandoned in their relentless pursuit of something newer, faster, better and cooler.

Tech-savvy Ravasio, a 21-year-old UCLA student designing her undergraduate degree around the Internet's impact on society and communication, is irked by changes privately owned Facebook has made.

But for now, she says, Facebook is keeping her allegiance because of a concept called "technological lock-in." In other words, the site has become an essential part of her life.

"I think Facebook is the most valuable Internet commodity in existence, more so than Google, because they are positioning themselves to be our online identity via Facebook connect," Ravasio said.

"It's your real name, it's your real friends, and assuming they manage to navigate the privacy quagmire, they're poised to become your universal login," she said. "I would almost argue that Facebook is the new mobile phone. It's the new thing you need to keep in touch, almost a requirement of modern social life."

The QWERTY keyboard

Technological lock-in is the idea that the more a society adopts a certain technology, the more unlikely users are to switch. Its the reason why the QWERTY keyboard layout, devised for typewriters in the 1870s, is still the standard despite the development of several more logical configurations.

And Facebook, which has more than 100 million users in the United States and 350 million worldwide, appears to have nearly achieved technological lock-in, according to web marketing research company Comscore.com.

In December, for example, Facebook recorded nearly 112 million unique visitors in the United States, compared to 57 million for MySpace and 20 million for Twitter, according to Comscore.

Users also spent much longer on Facebook, averaging 246.9 minutes in December, compared to 112.7 minutes on MySpace and 24.3 minutes on Twitter.

"It's something that feeds on itself," Comscore director Andrew Lipsman said. "The more people who come into the network, the more connected they become to each other and there actually becomes a greater cost to leaving the network."

"At some point it becomes a critical mass," he said. "It becomes so strong that its difficult to unlock and I think Facebook has reached that point."

Skeptics might say that the same argument could have been made for MySpace just a few years ago, when it reigned supreme among social networking sites to the extent that few American teens would be caught dead without an account.