The Capital is undergoing a major overhaul in wake of the Commonwealth Games to be held in October. Though infrastructural changes (The Delhi Games Village, stadiums for various sport events) may take a couple of months to complete, Delhi Metro Railway Corporation (DMRC) has already met one of its targets.
According to last year’s proposed plan of having its staff enrolled in English speaking courses, more than 1,000 DMRC staffers are now well-versed in English. “We have a contract with British Academy for English Language and our frontline staff that includes Customer Care Assistants, Station Controllers and Station Managers have enrolled in the English speaking course,” says Anuj Dayal, the DMRC spokesperson. Swati Manchanda, a corporate english language trainer, says, “The course started in January. Besides language skills, we also train the staff to make announcements on the stations.”
Sachin Kumar, a customer relation assistant feels confident after having done the course. “I can now interact with foreign tourists with ease,” he says. Dayal says DMRC’s also included an English examination in the new recruitment policy.