Government departments in Gurgaon are adopting new technologies to cater to the increasing number of tech-savvy people in this information technology hub.
Government agencies such as traffic police and the Municipal Corporation of Gurgaon (MCG) have already changed their approach by connecting to people through internet.
No wonder, Haryana won the ‘[Best e-Governed state government’ TELECOMM India Excellence Award 2007.
The MCG has decided to put all government tenders in digital format and they can be accessible through the corporation's website.
Similarly, in order to deal with the rising number of Right to Information (RTI) appeals, the Haryana Urban Development Authority (Huda) has roped in a private firm to make its RTI system more effective and accountable.
“There is a shortage of staff and most of them are overworked. On top of it they are given additional charge of SPIOs (special public information officers who reply to the RTI appeals). This leads to delays in RTI replies. Then most of those applications turn into appeals. Every week, I have to hear 10-15 appeals of RTIs. So we thought of having technology partners,” said Nitin Kumar Yadav, administrator, Huda.
The traffic police have joined the social networking site facebook which is very popular among commuters. A total of 2,499 people have joined the traffic police’s Facebook page. They are submitting complaints and suggestions.
“The site will be more user-friendly. A dedicated team is working on it,” said Alok Mittal, joint commissioner of police.
On Facebook, people can post remarks in favour of or against the police. The department is also planning to update the records of FIRs lodged daily on its website so that residents could give their feedback.