Why should a civic agency and not the health department or hospitals be issuing birth or death certificates? Why should the revenue department not the welfare of SC/ST/OBC department issue caste certificates?
According to Delhi government officials, there are several such services and facilities offered by departments, which otherwise are not associated or linked with the works.
At a time when every information and supporting documents provided by a person for a service can be digitized, stored and shared by different departments, the Delhi government till now believed that asking for the same information and documents for other services was irrelevant.
To make various government facilities and services easily accessible to the residents of Delhi and make the process to apply for such services easier, the Delhi government is now looking to make changes in the system.
Under a new project named 'Government Services Procedural Re-engineering' the government is going to appoint a consultant to provide a road map to it. According to officials, there are about 350 services offered by 120 government departments in the city.
"We will now try and bring all those services under one common platform. Necessary procedural changes will be made in the services that are provided to the residents of Delhi. We will also try and make similar changes for all facilities to ensure that people do not find it difficult to apply for them," a senior Delhi government official said.
The project, officials claimed, is being undertaken on the insistence of Central government. Delhi government is likely to spend about R80 crore on the project, with a part of the funds being obtained from the Centre. Officials said four companies had applied for the project and the government has also zeroed down on the company which would be given the project once the approvals come from the Centre.
The Delhi government is already working on creating an electronic repository where an applicant will be able to download digitally signed certificates of his caste, income or domicile. The special number given to the applicant to download these certificates will also be used by various government departments to check the authenticity of those documents.
Senior IT department officials said the same system can be implemented while making procedural changes in the application process for various services. Instead of filling up same set of information for applying for various services the applicant can mention the unique number given to him and the department concerned can share all the information regarding the applicant from the central repository.