Your new flat does not have all the facilities promised by the builder? Your builder is delaying the construction work?
Harrowed home buyers can soon approach a grievances cell to be set by the Maharashtra Chambers of Housing Industry (MCHI), an apex body of the construction industry which has 500 members.
The cell, which will be operational from August 15, is being set up to increase the credibility of builders, according to the MCHI. The cell will comprise a panel of experts from the construction industry who will address a buyer’s grievance and deliver the verdict within three months.
Pravin Doshi, MCHI president, said the aim was to restore the confidence of the buyers.
“Many of the aggrieved parties approach the courts, wasting time and money. Our experts will examine the proposals and deal with the matter justly,” said Doshi.
The complainant has to give his grievance in writing and on payment of a nominal fee would be allotted a date to present his case before the panel.
Doshi, however, pointed out that in some cases the construction delays are because the municipal authority halts the work. The builder is helpless in such cases.
“We will apprise the buyers of the difficulties which are beyond the reach of the builders,” said Doshi.
But the MCHI has also promised pull up members who do not adhere to rules and cheat buyers. “If the builder does not finish the construction on time, we will force him to refund the money, with interest,” said Doshi.
He added that developers would be fined if they found reneging on promises.
Consumer activists have welcomed the move. “Any attempt to mitigate the buyers’ complaints is welcome, but the intention and mechanism should be honest,” said Shirish Deshpande, vice-chairman of the Mumbai Grahak Panchayat.
To further increase customer confidence, the MCHI will allow its members to use the association’s logo while executing their projects.
“Our members can use a logo only when they give an undertaking that they’ll announce a project after it is approved by the authorities. This will save the buyers from fraudsters,” said Sukhraj Nahar, MCHI committee member and chairman of Nahar Group.