Thirty-six Indian information technology (IT) and business process outsourcing (BPO) made it to the 2007 Global Services 100 list of the best IT and BPO companies in the world.
The US came second with 32 companies, says Global Services magazine which compiles the list on the basis of an 18-country survey. However, over a dozen of the US companies service their clients largely through BPO offices based in India.
In the various subcategories:
• Tata Consultancy Services was rated number one among the top 10 best performing IT service providers
• Polaris Software Labs led the list of top 10 speciality application development providers
• Patni Computers was declared the best engineering services provider.
• Hinduja TMS was rated the best performing call centre provider.
• US-based Genpact was the number one rated firm in human capital development and best performing BPO. Genpact maintains thousands of employees in India.
This marks a mild comeback for Indian IT/BPO firms. In the 2006 Global Services list, only 26 Indian firms were named. This was a sharp drop from the 2005 list, when there were 40 Indian firms.
Rusty Weston, editor in chief of Global Services, was quoted in a press release as saying that the list "introduces chief information officers to rising stars and emerging players not yet on their services radar screen."
Chinese firms made their best show with eight firms making it to the 100.
There wasn't too much change when it came to challengers from other parts of the world with four Malaysian firms, three from Brazil and two from Russia making it to the list - more or less unchanged from the previous two years. One Romanian and one Ukrainian firm debuted on the list. The number of rivals from Mexico and Israel seemed to have declined.
There was evidence of world-beating individual firms coming up outside India. Globant of Argentina was selected the best emerging global service provider while the Neusoft Group of China was declared the best emerging Asian market.
The strongest bilateral IT/BPO relationship is between the US and India. The US is expected to purchase some $1.55 trillion in IT/BPO goods and services in 2007, of which two-thirds will probably come from India. In the specific areas of outsourcing, PricewaterhouseCooper has estimated the global market to be $234 billion and the US represents 59 per cent of that market.