IOC tussle throws dealers on hot coals! | india | Hindustan Times
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IOC tussle throws dealers on hot coals!

SORRY! No LPG regulators, says an LPG dealer. ?Why? It has been several weeks now. What about my new connection? Blah..blah..blah,? fires the customer. This is the daily scene at various gas agencies. But, this is because of regulators? shortage and not LPG cylinders. Liquid petroleum Gas dealers of the Indian Oil Corporation (IOC) are currently facing the wrath of new customers for their inability to supply a regulator with the LPG cylinder.

india Updated: Jun 02, 2006 00:01 IST

SORRY! No LPG regulators, says an LPG dealer. “Why? It has been several weeks now. What about my new connection? Blah..blah..blah,” fires the customer. This is the daily scene at various gas agencies. But, this is because of regulators’ shortage and not LPG cylinders.   

Liquid petroleum Gas dealers of the Indian Oil Corporation (IOC) are currently facing the wrath of new customers for their inability to supply a regulator with the LPG cylinder.

The IOC has already informed the dealers about the shortage of LPG regulators for past few weeks. But, how about the risk which the old customers face if their regulators leak? The shortage has hampered an immediate replacement of the faulty regulator. “Does that mean a customer has to skip meals, or eat out, as purchasing regulators from outside is risky,” says a dealer and adds, “But, what can we do?” Most LPG customers still believe that it is the LPG cylinder which is traditionally found in short supply and not LPG regulators.

“There were some supply issues which were being sorted out by the IOC with the makers of the LPG cylinder regulators in New Delhi. Our information is that the matter has been sorted out and the regulators would be delivered in the UP market by June 15 this year,” he said.

“The IOC’s LPG Division in Uttar Pradesh had placed an order for 50,000 regulators required immediately all over the State”, IOC’s Deputy General Manager (DGM) (LPG Division) P K Singh told HT Lucknow Live.

“During the last few weeks there had been a problem with supply of new LPG cylinder regulators in the UP market but we would like to assure the customers that the problem is of  a temporary nature”, he said.

Currently, most LPG dealers had been supplying regulators to the new LPG connections or replacing them from the regulators which had been surrendered by the customers who have moved out of Lucknow during the past few weeks, Singh said.

“The IOC’s regional headquarters cannot directly place the order for the regulators and the same had been done as per official norms by the company’s headquarters in New Delhi”, he said.

Regarding complaints of the shortage LPG cylinders in Lucknow, Singh said that there was no shortage as new connections were available in the city over the counter. “ Our bottling plants are running to full capacity. I cannot accept the fact that there is a shortage of LPG cylinders in Lucknow”.

“Since we deal directly with the customers, their wrath is faced by us every day for non supply of regulators or cylinders. The IOC must officially announce in advance about such a crisis so that customers do not take out their anger on LPG dealers,” stated the owner of an LPG agency in the city.