IRDA should address ‘mis-selling’ itself | india | Hindustan Times
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IRDA should address ‘mis-selling’ itself

Last week, there was an advertisement placed by the Insurance Regulatory and Development Authority (IRDA) in newspapers. The ad had an illustration of what looked like the comic character Superman holding up a sign that said ‘BEWARE!!’.

india Updated: Feb 17, 2011 21:13 IST
Dhirendra Kumar

Last week, there was an advertisement placed by the Insurance Regulatory and Development Authority (IRDA) in newspapers. The ad had an illustration of what looked like the comic character Superman holding up a sign that said ‘BEWARE!!’.

The ad carries the following warning, “There are certain fraudulent phone calls by persons claiming to be employees of IRDA, trying to sell insurance policies.” It went on to warn readers that IRDA does not sell insurance and advises them to report the matter to the nearest police station. The ad did not ask victims to report the matter either to IRDA or to the insurance company whose products are being sold in this manner.

This isn’t mere mis-selling, as it’s called. It’s outright criminality, involving what amounts to impersonation of a government official. It is a matter that should theoretically be reported to the police. This not just a matter that can be dismissed as concerning no one but the the victim and the local police.

It’s important to note that the final goal of this criminal activity is to sell a legitimate and regulated financial product, namely insurance. The goal is to conduct a transaction that will add to the business of companies licensed by IRDA to provide insurance.

Let’s not pretend that asking victims to go to cops is a solution. Only a minuscule proportion (if any) of such phone calls are going to be reported to the police. Either you are going to fall for the story, or you are going to ignore the phone call.

In effect, the advice given in the ad will hide the extent to which this “sales channel” is being used by those in the insurance business. I find it amazing that the IRDA has no interest in following up incidents where its own name is being used to conduct fraud.