Jet Airways on Wednesday said it was making all efforts to ensure that the passengers do not face inconvenience due to the protest by the airline pilots that has disrupted its domestic and international operations.
Jet Airways Chief Commercial Officer Sudheer Raghavan said the airline has re-accommodated 80 per cent of its stranded passengers on flights of other airlines, while they have "readily" refunded the airfare of the remaining ones.
"We have set up a crisis centre and are updating our website on a real time basis. We are also sending SMS updates informing them which flights are operational and which have been cancelled, so that passengers don't have to come to the airport and face inconvenience," Raghavan said.
Over 350 pilots of the Naresh Goyal-led airline went on mass sick leave since Tuesday protesting the sacking of two senior pilots in July.
About 186 flights, both domestic and international, were cancelled on Tuesday, while Jet has so far called off 153 flights for today.
"We are sorry that some of our passengers have had to face trouble. It has been a surprise spring on us without any early warning," Raghavan said.
About 13,000 passengers were on Tuesday left stranded at various airports across the country, the worst affected being Mumbai airport.
Jet Airways Chairman, Naresh Goyal, has appealed to the pilots to resolve the matter amicably and return to work.