Just 10 pc graduates fit the bill for BPOs
Hardly ten per cent of graduates willing to join the Business Process Outsourcing industry meet the requirements of the sector in English language skills, according to a survey.india Updated: May 02, 2006 12:33 IST
Hardly ten per cent of graduates willing to join the Business Process Outsourcing industry meet the requirements of the sector in English language skills, according to a survey.
The survey, based on the tests of 10,500 students by skills assessment company MeritTrac across 17 cities, found that only 15 per cent of the applicants meet the the industry expectations in grammar and an equivalent number have a neutral accent.
While over 90 per cent of the applicants had acceptable voice clarity, only 23 per cent of them were fluent in the language, the survey, which has been developed as National Index of Communication Skills, said.
“On a cumulative rating based on all parameters, 10 per cent of the total applicant population meet the industry expectations,” MeritTrac Co-founder and Director Madan Padaki said.
The survey revealed that applicants in tier two cities were below average in terms of grammar, accent neutrality and fluency as compared to tier one cities.
For the services industry, the survey found that 33 per cent of the applicants had the required communication skills.
While 60 per cent of the applicants fared well in articulation, just over 43 per cent did well in grammar, 65 per cent in assertiveness and 67 per cent in confidence.