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KLM flight passengers accuse airline for delay

The flight KL-872 was scheduled to take off from Delhi airport at 1:30 am on Sunday night, but it was cancelled due to fog.

india Updated: Jan 01, 2007 22:41 IST

Passengers of a KLM flight from Delhi to Amsterdam, their departure to the Dutch capital delayed by one-and-a-half days, complained they went through a harrowing time due to the callous attitude of the airline staff.

The flight KL-872 was scheduled to take off from Delhi airport at 1:30 am on Sunday night, but it was cancelled due to fog.

"I tried the airline numbers yesterday to find out if the flight was on time, but nobody took the calls. When I reached the airport, I found the flight had been cancelled," said SN Shukla, an MNC executive from Hyderabad, who was going to Amsterdam to attend a business meeting.

He complained that KLM did not put up the passengers at any hotel, asking them to make arrangements for themselves and even turned down their requests to be put on any other flight to Europe.

"We were told yesterday that the flight had been diverted to Mumbai due to fog and it would be arriving in Delhi today afternoon. But today when we reached the airport, we were told that flight will take off only tomorrow afternoon," said Amit, a Boston-based MNC executive also flying to Amsterdam.

"Flight delays happen, but the airline staff should not be rude with us and should help us," he said.

"We provided the passengers with hotel accommodation last night as well as today. The flight is taking off tomorrow afternoon," the official said.

The airlines said the delay was because of circumstances beyond its control.

"The fog suddenly descended late at night, which is why the passengers could not be informed well in advance about the delay," the official said.

On the passengers' request to be put on some other flight, the official said, "It was not possible because of the heavy rush due to new year."