FROM CONVEYING just simple messages to friends, downloading ring tones, pictures, checking e-mails, the Short Messaging Service (SMS) has now come to mean much more in terms of providing need-based utility services to the customers.
Very soon, you would no longer have to queue up at the LDA office to find out if your name figures among the lucky few in the lottery draw for plots. All that an applicant would need to do to know whether he has been allotted a plot in the lottery draw would be to send an SMS along with his registration number to the LDA (on a specified number) and the information would be instantly SMS-ed back to him. “Though talks with the service provider in this connection are still at an elementary stage, we intend to make the service available to our customers by the next lottery draw for plots,” said an LDA official.
What is more, the development agency would also provide all refund related queries of its customers similarly. “Despite steps to streamline and improve the system, a lot of people still complaint that they face tremendous inconvenience seeking refund of their registration amount, once results of the lottery draw are announced,” he said. Applicants would be able to learn the status of their refund as well the name of the bank from which they can obtain the cheque by just sending us an SMS, he added.
If everything goes as planned, a trial run of this facility could be made in the lottery draw for Vibhor and Vinayak Khand Schemes in Gomti Nagar Extension.
“The bookings, currently on under the scheme, would come to an end on July 15. It would take us another couple of months to process some 30,000 applications that we have received before we would be able to organized the lottery draw,” pointed out the official.
“Under the second phase, we intend to provide our customers the facility of making online payment,” said another LDA official adding that the SBI and the PNB had already agreed to the idea. As of now, only the ICICI and the HDFC have the facility of having their own Internet gateway required for conducting such online transactions, he informed. He said the modalities of the arrangement were being worked out with the service providers and the service could be made available either by the year-end or early next year.