The Delhi-Gurgaon toll plaza management firm apologised to cricketer Yuvraj Singh's mother on Thursday, a day after she lodged a complaint against a collection staff for misbehaving with her.
Shabnam Singh said in her complaint on Wednesday that despite carrying a smart tag device, she was forced to wait for 20 minutes in queue as the staff was collecting cash from motorists who breached the lane dedicated for tag users at the collection booth.
She said when she got out of the car after being stopped at the barrier, the collection staff misbehaved with her instead of helping her.
Officials of the Delhi-Gurgaon Super Connectivity Limited (DGSCL) met the cricketer's mother on Thursday and assured her that the lane restriction will be strictly followed at the toll plaza.
However, Singh gave a one-month ultimatum to DGSCL to improve service at the toll plaza, failing which she would launch an agitation and stage demonstrations with the help of resident welfare associations.
“I am going to take it up seriously and stage a demonstration with the help of RWAs after Yuvi (Yuvraj Singh) returns from his cricket tour. Thousands of commuters with smart tags get stuck for no fault of theirs and the company continues to collect cash from violators instead of discouraging them from entering the tag lane,” Singh said.
She added that “officials of DGSCL and National Highway Authority of India (NHAI) have apologised for the act of the toll collection staff. Ramnarayan Singh, who misbehaved with me and my driver, also tendered me a written apology.”
The DGSCL said that they have settled the matter. “Officials assured Singh that they would continue to take up the matter with enforcement agencies to prevent cash users from entering tag lanes,” said the spokesperson of DGSCL.