Residents woke up to a rude shock on Saturday after water supply from the Basai treatment plant — the only such facility in the entire city — remained disrupted for nearly 24 hours. Reason: The facility ran out of ferric alum which the basic raw material to process water. And shockingly, officials at the Basai unit weren't even aware of the fault till they were flooded with complaints.
The Haryana Urban Development Authority (Huda) swung into action and shut the plant only after angry calls from residents who received untreated water smelling of sewage in their tapes on Saturday morning. "It is unfortunate that supply of treated water from the Basai plant was affected due to the non-availability of ferric alum. It is a serious crime," said Raman Sharma, a resident of Malibu Towne.
The shutdown resulted in acute shortage of potable water. Since the new unit at Chandubudhera was inaugurated only on Sunday, supply remained affected for most part of the weekend and was finally restored on Sunday afternoon. "After we complained to the Huda about dirty water in our tapes, they realised the fault," said RS Raghav, a resident of Sector 15-1, adding that, at first, the authorities did not own up to the faux pas.
"Only after we complained to senior officials did we get to know that absence of ferric alum at the plant. This is negligence on part of the plant in-charge," added another resident of new Gurgaon.
Early morning on Sunday, AK Gupta, superintending engineer (SE-1), Naresh Pawar, executive engineer (EE), and other Huda officials rushed to the Chandubudhera water treatment plant for ferric alum.
The shutdown affected the boosting stations at Sector 16 and Sector 51 as storage tanks ran dry by Saturday evening. "Similarly, our storage tanks also dried up and it took us six to seven hours to fill them again on Sunday evening," said a senior DLF employee.