Mumbai : Cable TV operators seek more time for form submissions
Cable operators said that they are worried about being blamed if their subscribers’ connections are disconnected.india Updated: Jul 09, 2013 09:11 IST
Your cable television may go blank after Wednesday.
The reason: a majority of viewers in the city have not yet submitted the consumer application form (CAF).
The Telecom Regulatory Authority of India (TRAI) has said that subscribers of cable television will have to submit their CAFs to their respective service providers on or before July 10, or risk disconnection of their service.
In the CAF, viewers are expected to list the channels that they wish to view. By doing so, they will have to pay only for the channels they have subscribed to and not for the entire pack. The forms are available with multi system operators (MSO) and cable TV operators.
Cable operators, who are responsible for providing forms as well as collecting filled-out forms, shrug off any blame in the matter, claiming that they have not received any forms from MSOs.
According to the Maharashtra Cable Operators Federation (MCOF), which represents more than 3,000 cable operators in the city, they are helpless in the matter.
“What can we do when we are not given the forms despite constant reminders,” said Arvind Prabhu, president of the MCOF. “But we will have to bear the brunt if screens blank out as we are the ones who deal with consumers,” he added.
Cable operators said that they are worried about being blamed if their subscribers’ connections are disconnected.
They want the TRAI to extend the deadline for submission of forms.
The first deadline of June 25 for submission was extended after a meeting between TRAI and MSOs because many people had failed to submit their forms.