Mumbai's Dabbawalas not scared of competition | india | Hindustan Times
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Mumbai's Dabbawalas not scared of competition

india Updated: Feb 10, 2009 18:48 IST

The famed Mumbai 'Dabbawalas' feared no threat from burgeoning hotels and food courts as people still "prefer to have home made food" at their workplace.

"We are not afraid of more new hotels or food courts that may come up in the future in the city", Mumbai Tiffin Box Suppliers Association (MTBSA) CEO Pawan Agarwal said.

Speaking at a meeting organised by Rotary Club Madras, Agarwal, whose organisation represents the dabbawalas, said even parents of the children, studying in international schools, prefer to pack home food for their children.

"Moreover, mostly people in the age of 30s always prefer to have home food for breakfast and lunch instead of having food from outside", he said adding that MTBSA customers were satisfied with the service.

Agarwal claimed that a recent survey said MTBSA during the organisation's 120 years of operation, had made just one error in 16 million transactions.

He said his organisation could not increase the salary of its employees as most of its customers do not agree for a hike in their payment. "We tried to increase the service charges by 50 per cent from the customers so that our employees can get more salary. However, only ten per cent of our customers agreed to it".