BHARAT SANCHAR Nigam Limited’s (BSNL) district headquarters in the City might have undergone a change in its cosmetic looks, promising better customer service and connectivity to its mobile phone subscribers, but quality of services provided by it is a different story altogether.
In spite of BSNL District Telecom’s assurance to get mobile phone SIM cards activated within a period of 24 hours, its subscribers could be seen running pillar to post for days together.
Even BSNL’s old subscribers, after getting a duplicate SIM, have to wait for more than 72 hours in large number of cases. The officials concerned do not inform the subscribers about the status. The complaint cell at the Telecom District headquarters at TT Nagar never calls back even after allotting complaint number to its customer.
In a similar case, a BSNL’s pre-paid subscriber from the City after procuring a duplicate SIM from TT Nagar office counter on February 7 failed to get it activated even after five days.
“When my SIM wasn’t activated after 24 hours, I made a complaint with the cell concerned on February 8, against which they allotted me a number and promised to call back. It never happened,” alleged S Banerjee, a government employee.
“I finally visited the office today and was told to take up the matter with the computer section, where I was told by a woman employee that, due to technical problem with the Pune server, SIM could not be activated.” Banerjee told Hindustan Times.
“She told me that due to ‘link failure’ it won’t be possible to resolve the problem immediately,” Banerjee alleged. Despite the assurance of the official concerned that the job would be done within few hours, the subscriber is still helpless.
“If the SIM is procured from our counter, it gets activated within 10 hours, otherwise, if bought from agents, it might take some time, depending on submission of forms,” said General Manager, District Telecom, Mahesh Shukla.
Banerjee’s case is not an isolated one. The problem of ‘link failure’ or ‘terminals getting temporarily dysfunctional’ at BSNL’s district headquarters is nothing new. In several cases, subscribers have been found complaining of not getting computerised receipt against payments of bills.